Frequently Asked Questions

We accept a variety of payment methods to make your shopping as easy and secure as possible. You can pay for your orders using the following credit cards: Visa and MasterCard. We also accept payments via Apple Pay. All payments are processed securely to protect your personal and financial information.

Delivery times and shipping options vary depending on your location and the service chosen when ordering. Delivery Times: Standard Delivery: 3-7 business days. Express Delivery: 1-3 business days. We aim to process and ship orders within 24-48 hours of receipt. Please note that these times may vary depending on periods of high demand and public holidays. You will receive a confirmation email with tracking information as soon as your order has been shipped. For any additional questions or assistance, please do not hesitate to contact our customer service.

To track your order, you will receive a shipping confirmation email containing a tracking number once your order has shipped. You can use this tracking number to check the status of your delivery by visiting the carrier's website. Steps to track your order: Open the shipping confirmation email. Look for the tracking number provided in the email. Click on the tracking link or visit the carrier's website. Enter your tracking number in the dedicated section of the carrier's website to get the most up-to-date tracking information. If you have any questions or are having trouble tracking your order, please feel free to contact our customer service team for assistance.

Yes, you can change or cancel your order once it has been placed, as long as it has not yet been shipped. To do this, please contact our customer service as soon as possible with your order number and details of the desired change or cancellation. Steps to change or cancel your order: Contact our customer service by phone or email as soon as possible. Provide your order number and specify any changes or cancellations you wish to make. Our team will check the status of your order and confirm if modification or cancellation is possible. If the order has already been shipped, we will not be able to change or cancel it. In this case, you will have to wait until you receive the package and follow our return policy to return the unwanted items.

Our return and refund policy is designed to ensure your satisfaction. Here are the details: Return conditions: Products must be returned in their original condition and packaging, unused and undamaged. You must initiate the return within 30 days of receiving your order. Return procedure: Contact our customer service team for a return authorization and specific instructions. Pack the products securely and include a copy of your invoice. Ship the package to the address provided by our customer service. Please note that you are responsible for the return shipping costs, except in the case of a defective product or error on our part. Refunds: Once we have received and inspected the returned items, we will notify you of the approval or rejection of your refund.If your refund is approved, it will be processed and applied automatically to your payment method

To contact our customer service in case of a problem, you have several options at your disposal: By email: Send us an email at info@arcanic.hair and we will get back to you as soon as possible. 2. By phone: Call us at 514-889-9004 during our business hours, Wednesday to Saturday, between 9 a.m. and 5 p.m. We are here to help and strive to address all of your questions and concerns quickly and efficiently.

Nous avons soigneusement sélectionné les gammes de produits présents sur notre boutique en ligne en tenant compte de plusieurs critères clés : Qualité Supérieure : Nous privilégions des produits qui répondent aux normes les plus élevées en matière de qualité et d'efficacité. Chaque produit est testé pour garantir ses performances. Ingrédients Naturels et Sûrs : Nous favorisons des produits formulés avec des ingrédients naturels et sans substances nocives, afin d'assurer la sécurité et le bien-être de nos clients. Innovation et Technologie : Nous choisissons des gammes qui intègrent les dernières innovations technologiques en matière de soins capillaires et esthétiques, pour offrir des solutions de pointe à nos clients. Recommandation d'Experts : Nos choix sont souvent guidés par les avis et recommandations de professionnels de la coiffure et de l'esthétique, afin de proposer des produits utilisés et approuvés par les experts du domaine. Éthique et Durabilité : Nous sélectionnons des marques qui s'engagent en faveur de pratiques éthiques et durables, respectueuses de l'environnement et des communautés. Ces critères nous permettent de vous offrir une sélection de produits de haute qualité qui répondent à vos besoins et attentes.